Privacy Policy
Southern Cross Interview Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform and use our services. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws in Australia and other jurisdictions to ensure your personal data is handled securely and transparently.
Information We Collect
We may collect and process the following types of personal information:
- Identity information, such as your name, date of birth, and identification details.
- Contact information, including postal address, email address, and phone number.
- Payment details, when you purchase courses or services.
- Professional information relevant to your use of our services, such as job title, employer, and qualifications.
- Usage data relating to how you use our online platform, including IP address, browser type, and browsing behavior.
- Communications data from your correspondence with us.
How We Use Your Information
Your personal data is used for the following purposes:
- To provide and manage the delivery of our online interview training courses, certified interviewer training programs, recruitment consulting, candidate assessment techniques, and HR compliance workshops.
- To process payments and manage your account.
- To communicate with you regarding your use of our services, including customer support and administrative messages.
- To improve and personalize our online platform and services.
- To comply with legal obligations and protect our legal rights.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent where required.
- The necessity to perform a contract to which you are a party.
- Compliance with a legal obligation.
- Our legitimate interests, such as improving our services and preventing fraud, provided that your rights and interests do not override these interests.
Data Sharing and Disclosure
We will not sell or rent your personal data. We may share your information with trusted third-party service providers who assist in operating our online platform and delivering our services, under strict confidentiality agreements. We may also disclose your information if required by law, such as complying with a court order or legal investigation.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, including to meet legal, accounting, or reporting requirements.
Your Rights
Under the GDPR and relevant data protection laws, you have the following rights:
- The right to access your personal data we hold.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your personal data, subject to legal obligations.
- The right to restrict or object to processing.
- The right to data portability.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a relevant data protection authority if you believe your data has been mishandled.
To exercise your rights, please contact us by sending a written request to our physical address at 8 Karuah Street, Suite 4, Level 2, Brisbane, Queensland, 4000, Australia.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze usage, and assist with marketing efforts. You can control your cookie preferences through your browser settings.
International Data Transfers
If your data is transferred outside Australia or the European Economic Area, we ensure that appropriate safeguards are in place to protect your personal information consistent with data protection laws.
Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
Contact Information
For any questions or concerns regarding this privacy policy or our data practices, correspondence can be sent to:
Southern Cross Interview Solutions
8 Karuah Street
Suite 4, Level 2
Brisbane, Queensland
4000
Australia
This privacy policy applies to all users of our online platform and services provided by Southern Cross Interview Solutions.